Privacy Policy
Effective Date: May 23, 2026 · Last Updated: May 23, 2026
At Dryganic, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act). Please read this policy carefully before using our website or placing an order.
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact us for support. This includes your name, email address, delivery address, phone number, and payment-related information. We do not store your card or UPI details — all payment transactions are handled by Razorpay, a PCI-DSS compliant payment gateway. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and referral source, through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to: process your orders and arrange delivery through our logistics partners; send you order confirmations, invoices, dispatch notifications, and delivery updates; respond to your customer support queries; send you promotional communications (only if you have opted in — you may opt out at any time); detect and prevent fraudulent transactions and unauthorised access; improve our website, products, and services; and comply with applicable Indian laws including the IT Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We share your data only as necessary to fulfil your order and operate our services, including with: Razorpay (payment processing); logistics partners such as Delhivery, BlueDart, Shiprocket, DTDC, and Ecom Express (for order delivery); email service providers (for transactional and marketing communications); and analytics tools such as Google Analytics (for website performance monitoring). All such service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than the service they are contracted to perform.
4. Data Retention
We retain your personal information for as long as your account is active or as required by applicable law (including GST and tax records, which we are required to maintain for a minimum of 8 years under Indian tax law). You may request deletion of your account and associated personal data at any time by writing to us at dryganicproducts@gmail.com, subject to our legal obligations to retain certain records.
5. Security
We implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and access controls to protect your personal information against loss, theft, misuse, and unauthorised access. Payment transactions are processed exclusively through Razorpay's PCI-DSS compliant infrastructure — we never store your payment credentials. While we take all reasonable precautions, no internet-based system is 100% secure. In the event of a data breach that is likely to cause harm to you, we will notify you as required under applicable law.
6. Your Rights (under DPDP Act, 2023)
As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights: Right to access information about the personal data we hold about you; Right to correction of inaccurate or incomplete personal data; Right to erasure of personal data where we are no longer legally required to retain it; Right to withdraw consent for processing at any time (this may affect our ability to provide services); Right to grievance redressal if you believe your rights have been violated. To exercise any of these rights, please contact us at dryganicproducts@gmail.com. We will respond within 30 days of receiving your request.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address privacy concerns. Grievance Officer: Dryganic Support Team | Email: dryganicproducts@gmail.com | Address: Blue Moon Enterprise, Azamgarh, Uttar Pradesh – 276131, India | Response time: within 30 days of receipt of complaint.
8. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control cookie preferences through our cookie consent banner or your browser settings. For full details, please read our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. Your continued use of our website or services after any such changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: Blue Moon Enterprise, Azamgarh, Uttar Pradesh – 276131, India | Email: dryganicproducts@gmail.com.